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All orders of 100 EUROS or more are delivered free. For orders under 100 EURO, the buyer has to pay a 25 EURO tax.

ATTENTION:
We have the right to refuse shipping to customers who failed to fulfill any of their obligations regarding Musette Exim (pecuniary or other). Also, the contract will be interpreted and executed in good faith. Any abuse will result in an interruption of any contractual relationship.
Orders are processed and delivered form Monday to Saturday, excepting legal holidays. Orders placed after 4 PM (Bucharest time) will be processed and shipped the next day. Orders placed Friday after 4 PM (Bucharest time), won’t be processed until Monday, next week. The delivery date is calculated from when you receive the Order Confirmation via e-mail, as follows:


Country

Preparation Time

Transit time (days)

Austria

1 to 5 days

3

Belgium

1 to 5 days

5

Bulgaria

1 to 5 days

2

Croatia

1 to 5 days

6

Cyprus

1 to 5 days

Not available yet

Czech Republic

1 to 5 days

4

Denmark

1 to 5 days

5

Estonia

1 to 5 days

6

Finland

1 to 5 days

6

France

1 to 5 days

5

Germany

1 to 5 days

4

Greece

1 to 5 days

3-4

Hungary

1 to 5 days

2

Ireland

1 to 5 days

6

Italy

1 to 5 days

4

Latvia

1 to 5 days

7

Lithuania

1 to 5 days

6

Luxembourg

1 to 5 days

5

Malta

1 to 5 days

Not available yet

Netherlands

1 to 5 days

5

Poland

1 to 5 days

4

Portugal

1 to 5 days

6

Romania

1 to 5 days

24 to 48 hours

Slovakia

1 to 5 days

2

Slovenia

1 to 5 days

3

Spain

1 to 5 days

6

Sweden

1 to 5 days

6

United Kingdom

1 to 5 days

6

 

Musette cannot be held responsible for the unforeseen delays. For security reasons, you have to sign the delivery form. We do not deliver to mailboxes or postal offices. Please check, at delivery, the conformity of the order: the number of parcels, the integrity of the package, the correspondence between the delivery code with the one from the order form. Please let us know of any inadvertence in writing, both in the courier company documents and at asistenta@musettegroup.ro. If your product arrives deteriorated, we recommend returning it in his initial state without wearing it and without removing the labels. The loss or deterioration of the ordered products is solely your responsibility once you sign the shipment forms.