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Privacy Policy

By privacy policy we understand the conditions in which SC Musette Exim SRL uses your personal data. The data we ask from you is the data which helps us to identify you when you use the website. We assure you that this data will be used only according to this privacy statement and for the exclusive purpose for which it was collected. 

SC Musette Exim SRL, as owner of www.musette.ro, respects the private nature and security of processing the personal data of each person who visits this website for the placement of orders online.  

According to RGPD, you have the right to information, access, rectification or deletion, restriction, portability, withdrawal of consent any time and the right not to be subjected to a decision based exclusively on automatic processing, including the creation of profiles. 

 

You have the right to request at any time the deletion of personal data from our database by the following channels: by email to: asistenta@musettegroup.ro, or by post to the address: 36-38 Verisori St.

 

COLLECTED DATA

  • Last name and first name
  • date of birth
  • IP address
  • contact information including email address;
  • demographic information such as: postal code, address, preferences and interests;
  • other information relevant for market research or special offers  

THE PURPOSE OF DATA COLLECTION IS:

  • information of users regarding the situation of account on www.musette.ro;
  • information of users/customers regarding the evolution and status of orders;
  • evaluation of products and services offered;
  • for advertising, marketing and publicity, statistics.

WAYS OF DATA COLLECTION:

  • Newsletter Subscription Form 

According to the General Regulation for Data Protection 2016/679(“RGPD”), we inform you that the personal data requested in this form (name, email address) by Musette Exim SRL, with its office in 2 Alexandru Donici St., J40/8273/92, fiscal code RO 2443, is used with good faith for the purpose of regularly sending you information about promotions, products and events (4-5 campaigns/month).   

This personal data will be stored until you express the desire to unsubscribe, then it will be destroyed. It can be sent to our partners (Mail Chimp, HitMail, and others who are in compliance with the GDPR norms), only for the fulfillment of the purpose stated above.   

 

SC MUSETTE EXIM SRL commits to keep strictly confidential the data written in this form and not to transfer it for other purposes.  

According to RGPD, you have the right to information, access, rectification or deletion, restriction, portability, withdrawal of consent any time and the right not to be subjected to a decision based exclusively on automatic processing, including creation of profiles. 

You have the right to request at any time the unsubscribing and implicitly the deletion of your email address from our database by the following channels: by selecting the button ”Unsubscribe” which is found in the footer of any newsletter sent by SC MUSETTE EXIM or by email at: asistenta@musettegroup.ro.

  • Account Creation Form 

According to the General Regulation for Data Protection 2016/679(“RGPD”), we inform you that the personal data requested in this form (name, telephone, e-mail address) by Musette Exim SRL, with its office in 2 Alexandru Donici St.,  J40/8273/92, fiscal code RO 2443, is not used for marketing and/or statistic purposes. The data is collected for the facilitation of the order placement process, their follow-up and to keep a history of your purchasing activity on this website.   

 

This information will be stored until you request the deletion of the account.  SC MUSETTE EXIM SRL commits to keep the data written in this form strictly confidential, not to alienate it and to use it exclusively for the purpose for which it was collected. 

According to RGPD, you have the right to information, access, rectification or deletion, restriction, portability, withdrawal of consent any time and the right not to be subject to a decision based exclusively on automated processing, including the creation of profiles.    

In order to exercise these rights, you can contact our Data Protection Officer by calling 0766999543 and by e-mail at asistenta@musettegroup.ro. You also have right to make a complaint to a supervisory authority if you consider that your rights are violated.

  • Order placement Form 

According to the General Regulation for Data Protection 2016/679(“RGPD”), we inform you that the personal data requested in this form (name, telephone, e-mail address, postal address) by Musette Exim SRL, with its office in 2 Alexandru Donici St., J40/8273/92, fiscal code RO 2443, is used with good faith for the purpose of fulfilling the contractual obligations deriving from the remote commercial contract in force at the moment of the order confirmation.   

the email address will be used for the purpose of order confirmation, sending of invoice and tracking information of the parcel/parcels which will contain the ordered products; to this email address we will send possible notices or requests aiming exclusively at the fulfillment of contractual obligations related to the processing and dispatch of order;

last name, first name, telephone number and address will be used for the purpose of creating transport documents and will be used by the partner courier companies DPD, Nemo, Fan Courier, Urgent-Cargus in the name of SC MUSETTE EXIM SRL exclusively for the purpose of fulfilling the contract: notice by SMS regarding the delivery and actual delivery of the parcel.  

This information is stored for a period of 10 years, then it will be destroyed. It can be transferred to our partners only for the fulfillment of the purpose stated above.  

According to RGPD, you have the right to information, access, rectification or deletion, restriction, portability, withdrawal of consent at any time and the right not to be subject to a decision based exclusively on automated processing, including the creation of profiles.    

In order to exercise these rights, you can contact our Data Protection Officer by calling 0766999543 and by e-mail at asistenta@musettegroup.ro. You also have right to make a complaint to a supervisory authority if you consider that your rights are violated.

DESTINATION OF DATA

The information recorded is designed for the use by the operator SC Musette Exim SRL and is communicated only to the following recipients:

  • contractual partners of the operator and other companies from the same group as the operator:
  • SC AEVENTURA EVENTS SRL for technical support and maintenance of the website  www.musette.ro
  • S.C. Class IT Outsourcing S.R.L., for anonymity of data and registration of logs  
  • Raiffeisen Bank S.A., in view of processing payments with card for the online orders  placed on the website www.musette.ro
  • SC HIT MAIL SRL, MailChimp.com for sending newsletters and SMS campaigns
  • Star Storage S.A., for hosting and backup services designed for the hosting of the website www.musette.ro
  • Google
  • Facebook
  • public authorities only if they request it for the carrying out of an administrative or judicial action;
  • merchandise delivery agents, if an order of products was placed, the agents are in compliance with GDPR norms

WHAT WE DO WITH THE COLLECTED INFORMATION  

We need this information to understand your needs and so we can delivery you better products and services. Among other things, we collect this information for:

  • keeping an internal record of the database;
  • improvement of our products and services;
  • fulfillment of contractual obligations derived from the remote contracts by confirmation of orders placed on the website www.musette.ro
  • we can use this data to regularly send emails related to new available products, special offers or other information that we consider may be of interest for you;
  • We may contact you by email, telephone, fax or post. We may use the collected information to customize our website according to your needs.  

GENERAL INFORMATION COLLECTED BY SC MUSETTE EXIM SRL

Upon registration on the website www.musette.ro by creating an account, by accessing different services and products of SC Musette Exim SRL, by visiting certain pages on the website www.musette.ro, or by activation of promotional or advertising materials, SC Musette Exim SRL will process personal information that can identify a certain person.  

In some areas of the website, SC Musette Exim SRL will ask you to provide personal information, including your name, address, email address, telephone number, contact information, information for the invoicing of products SC Musette Exim SRL and other information which can identify you.  

YOUR ACCOUNTS ON WWW.MUSETTE.RO

Upon creating an account, you are required to provide your last name, first name, address and email address. If you opt for an online order, you will be asked the invoicing data for natural or legal persons. The creation of your account on our website and separate subscription to our services, by express consent given by checking the option, facilitates access to your personal data.   

QUESTIONS OR CONTACT ON WEBSITE 

When sending a question on the website, you have to give your email address, your name and telephone number. The same goes for the use of the contact form on website. They will not be displayed on website.  

COLLECTION AND USE OF PERSONAL DATA BY SC MUSETTE EXIM SRL

The information collected from the website SC Musette EXIM SRL, whether it is personal data, demographic, collective or technical data, it will be used for the purpose to administer the registration of accounts, solving of questions, improvement of our website and granting assistance to users in order to increase the quality of the products and services offered.  

The use of personal data by SC MUSETTE EXIM SRL is in compliance with the legal regulations in force in connection with the protection of persons regarding the processing of personal data and free movement of this data.  

DISCLOSURE AND TRANSMISSION OF PERSONAL INFORMATION  

SC MUSETTE EXIM SRL will not send your personal data (by sale or rental) to third parties other than those mentioned above.   

 

YOUR RIGHT TO CHANGE AND DELETE YOUR PERSONAL DATA HELD BY THE OPERATOR

According to RGPD, you have the right to information, access, rectification or deletion, restriction, portability, withdrawal of consent at any time and the right not to be subjected to a decision based exclusively on automated processing, including the creation of profiles.    

In order to exercise these rights, you can contact our Data Protection Officer by calling 0766999543 and at asistenta@musettegroup.ro. You also have the right to make a complaint to a supervisory authority if you consider that your rights are violated.  

 

CONTROL OF PERSONAL INFORMATION  

You can choose to restrict the collection or use of your personal data by using the following methods:   

• whenever you are asked to fill in a form on a website, look for the box you can check,  through which you can express your option that your personal data is not to be used by anyone for the purpose of direct marketing. 

• If you agreed in the past that your personal data could be used for direct marketing activities, you can change your option at any time by contacting us to: asistenta@musettegroup.ro

We will not sell, distribute or rent your information to third parties unless we have your permission or unless the law requires it. 

If you believe that any of the information held about you is incorrect or incomplete, please send us an email in the shortest time possible to the address above. We will immediately correct any incorrect information.  

 

HOW LONG DO WE PROCESS YOUR PERSONAL DATA

Your personal data is processed during our entire contractual relationship and after its end, at least for the period imposed by the legal provisions applicable in the field, including, without limitation, to the archiving provisions. 

DATA SECURITY

We commit to ensure the security and anonymity of your information. In order to prevent the unauthorized access or the stealing of data, we have implemented physical, electronic and managerial procedures to protect and assure the information collected online.   

For the confidentiality and security of data, the account on SC MUSETTE EXIM SRL is protected by a password and a username. Also, the databases are stored on a secured server, protected from fraud attempts and are accessed by password. Not all employees of the company have access to databases, and those who have access have previously signed an agreement for the observance of the legal provisions in the field. 


COOKIES

In order to offer a fluid surfing on the websites SC Musette EXIM SRL, we use a facility of the Internet browser called `cookie`.

A cookie is a file of small sizes which needs your permission to be saved on your hard disk. As soon as you accept, the file is locally stored and helps analyse the web traffic or memorize the preferences of a website visited often. Cookies help the web applications to offer personalized answers. The web application can change its parameters to correspond to your needs by adding and memorizing information related to your preferences. 

Overall, cookies help us make a better website available to you, because they give us the opportunity to monitor what you consider useful or useless in a webpage. A cookie does not offer us access to your computer or to your information, but only to the information you choose to share with us. You can choose to accept or refuse cookies. Most browsers accept cookies automatically, but usually you can change the settings of your browser so that it refuses them. The refusal to store cookies can prevent you to experiment all the characteristics of a webpage.   

 

STRICTLY NECESSARY COOKIES

They are essential to navigate this website and to access the secured sections. In their absence, certain options that you try to access will not be available (e.g. forms for contests).  

 

COOKIES FOR PERFORMANCE OF WEBSITE  

These cookie modules allow us to count the visits and traffic sources in order to be able to measure and improve the performance of our website. They help us know what pages are the least popular and see how the visitors move inside the website. 

 

All the information these cookies collect is aggregate and therefore, anonymous. If you do not accept these cookies, we will not know when you visited our website and will not be able to monitor its performance.  

 

 

COOKIES RELATED TO FUNCTIONALITY

These modules allow the website to memorize your options  (such as username, language or geographic location) and to offer you supplementary customized options, based on this information. Also, these cookies can be used to memorize font changes, the size of text or other ways in which you want to personalize the pages of the website. Moreover, they can be used to offer you the requested services, such as watching a video material or the comment on a blog. The collected information can be anonymized and these cookies do not follow the way in which you surf other websites.  

 

LIST OF COOKIES COLLECTED  

The table below illustrates the cookies we save locally and their content.   

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.

ACTIVATION OF COOKIE MODULES ON PC

If you want to allow the use of cookie modules on our website, follow the steps below:

Google Chrome

  1. Click Tools in the upper bar of the browser and select Options;
  2. Click the tab Under the Hood , go to the section Privacy and select the button Content settings;
  3. Check the option Allow local data to be set.

Microsoft Internet Explorer 6.0, 7.0, 8.0, 9.0

  1. Click Tools in the upper bar of the browser and select Internet options, then click the tab Privacy;
  2. Check that Privacy level is set on Medium or lower, which will allow the browser to use and store cookies;
  3. The settings above Medium will deactivate the cookies modules.   

Mozilla Firefox

  1. Click Tools in the upper bar of the browser and select Options;
  2. Select the symbol Privacy;
  3. Click Cookies, then check allow sites to set cookies.

Safari

  1. Click the symbol Cog in the upper bar of the browser and select Preferences;
  2. Click Security, check Block third-party and advertising cookies;
  3. Click Save.

 

ACTIVARTION OF COOKIE MODULES ON MAC

If you want to allow the use of cookie modules on our website, follow the steps below:

Microsoft Internet Explorer 5.0 for OSX

  1. Click Explorer in the upper bar of the browser and select Preferences;
  2. Scroll down until you identify Cookies in the section Receiving Files;
  3. Select the option Never Ask;

Safari for OSX

  1. Click Safari in the upper bar of the browser and select Preferences;
  2. Click Security then Accept cookies;
  3. Select Only from site you navigate to.

Mozilla and Netscape for OSX

  1. Click Mozilla or Netscape in the upper bar of the browser and select Preference;
  2. Scroll down to the option cookies in the section Privacy & Security;
  3. Select Enable cookies for the originating web site only.

Opera

  1. Click Menu in the upper bar of the browser and select Settings;
  2. Select Preferences, then the tab Advanced;
  3. Select the option Accept cookies.

 

GOOGLE

This website uses Google Analytics, a service of analysis for the use of webpages offered by Google, Inc. („Google”). The service uses „cookies” – text files created on your computer, which allow the analysis of the way in which the users use the website. The information generated by these files refers to the way in which you use the website (including your IP address) and is transmitted to Google, which stores it on servers within the EU. Google will use this information to evaluate the way in which you use the website, to make reports regarding the activity on the website (designed for its operators) and to offer other services related to the activity on the website and the use of Internet. 

Also, Google can transfer this information to third parties if the law requires it or if the third parties process the information in the name of Google. Google will not associate your IP address with any other information it holds. You can block the use of „cookies” files by selecting certain settings for your browser. If you choose this version, it is likely that you cannot use all the functions of this website. By using this website, you automatically give your consent that Google processes your data in the way and purposes mentioned above. You can prevent Google from detecting a cookie file with the activity generated by you on this website (including the IP address) and processing this information by downloading and installing the following plug-in: http://tools.google.com/dlpage/gaoptout?hl=en

 

 

FACEBOOK

On our webpages we use tracking modules and modules for the performance of traffic from the social media. This is about the pixel analysis tool Facebook offered by Facebook Inc. (1601S. California Ave., Palo Alto, CA 94304 USA). The information collected by this tool helps us better understand the actions you carry out on our website in order to optimize our interactions with you. It monitors the conversions from social media and helps create audiences for possible advertisements which  SC MUSETTE EXIM SRL may display in the social media.  

The purpose and volume of data registration and the further processing and use of data by Facebook and your rights in this respect and the installation possibilities for the purpose of protection of your privacy can be found in the indications about data protection on Facebook: http://www.facebook.com/policy.php ; http://www.facebook.com/policy.php

If you do not want Facebook to allot to your Facebook account the cumulated data about our web navigation, you have to exit Facebook before visiting our webpage. You can fully prevent the uploading of Facebook Plugins with Add-Ons for your Browser, for example, with ”Facebook Blocker“ (http://webgraph.com/resources/facebookblocker/ ).


FEEDBACK

SC MUSETTE EXIM SRL gives the users of this website the opportunity to send comments, questions and suggestions. Any information that is sent to the email addresses asistenta@musettegroup.ro or customerservice@musettegroup.ro will be used by taking into account the confidentiality right and the right to image of persons.