Women Shoes

EUR Sizes	34	34.5	35	35.5	36	36.5	37	37.5	38	38.5	39	39.5	40	40.5	41
US Sizes	4	4.5	5	5.5	6	6.5	7	7.5	8	8.5	9	9.5	10	10.5	11
UK Sizes			2		3		4		5		6		7		8

Men Shoes

EUR Sizes	39	40	41	42	43	44	45	46
US Sizes	6	7	8	9	9.5	10.5	11.5	12.5
UK Sizes	5.5	6.5	7.5	8.5	9.5	10	11	12

 

Women Belts

Sizes (CM)	90	95	100	105	110
Sizes US	2	3	4	5	6
Sizes EURO	S	M	L	XL	XXL

 

Men Belts

SIZES (CM)	105	110	120	125	130
SIZES EURO	S	M	L	XL	XXL
SIZES US	2	3	4	5	6

Limitation
We do not deliver outside the established area.
In order to place an order you must be at least 18 years of old by the day of order and to accept the terms and conditions.

Contract closure
All the information on the website is purely informative in purpose without being the object of a commercial contract until the placement and confirmation of an order. After placing an order on the website we will send you an email letting you know your order has be registered. Order confirmation will be emailed to you at the time of order acceptance. The contract between the buyer and Musette becomes valid at the moment of emailing the Order Confirmation and is referring strictly to the confirmed products.

Our company does not consider an unconfirmed order as having the value of a contract
The contract is considered closed when the Order Confirmation e-mail is delivered to the buyer.
Please check the content of the Order Confirmation email and notify us any errors at asistenta@musettegroup.ro or by phone at 0729.896.628 / 0766.999.543.

 The object of the contract
All products displayed on the website www.musette.ro can be the object of an order but online if they are in stock. It is possible for some colors displayed on the website to differ from the actual product. These differences may appear as a result of photo manipulation.

The price
The prices shown on the website are in EUR and with VAT but do not include the cost of shipment, the cost of shipment will be added at the grand total in the checkout section. The cost of shipment is available in the section: Product shipment.
We make constant efforts to ensure the prices on the website are accurate, but because of certain errors or technical disfunctionalities situations may arise when the displayed price may not be the correct one.  If errors appear and some products have wrong prices you will be contacted and you will have the option to confirm your order at the correct price or to cancel it. If you cannot be reached the order will be considered canceled and your payment will be refunded. We do not take the responsibility of honoring orders that have as an object products with a wrong price and the error is obvious having a price that does not fit our price range.

We take the right to change the prices on the site at any moment with the exception of the products that are the object of a confirmed order.         

There is one payment method available for placing your order:
- Debit card VISA, Maestro or Mastercard (we also accept credit cards but only in one instalment).

On-line payment – by card
On our website one can pay with personal or company debit or card in absolute safety. Accepted cards are those issued by: VISA (Classic and Electron) and MASTERCARD (including Maestro if it has a VV2/CVC2 code).
There is no additional commission for card transactions. 
In order to complete the transaction one must insert authtorization data into the epayment platform EuPlatesc.ro.<
In case the card is associated with another currency than EURO, the trabsactions are to be made in EURO at the exchange rate of the bank which issued the card.
Card data processing is made exclusively through the e-payment platform EuPlatesc.ro. Musette Exim SRL does not ask and does not store any details regarding your card.

All orders of 60 EUROS or more are delivered free. For orders under 60 EURO, the buyer has to pay a 25 EURO tax.

Free Shipping to Bulgaria!

ATTENTION:
We have the right to refuse shipping to customers who failed to fulfill any of their obligations regarding Musette Exim (pecuniary or other). Also, the contract will be interpreted and executed in good faith. Any abuse will result in an interruption of any contractual relationship.
Orders are processed and delivered form Monday to Saturday, excepting legal holidays. Orders placed after 4 PM (Bucharest time) will be processed and shipped the next day. Orders placed Friday after 4 PM (Bucharest time), won’t be processed until Monday, next week. The delivery date is calculated from when you receive the Order Confirmation via e-mail, as follows:

 

Country	Preparation Time	Transit time (days)
Austria	1 to 5 days	3
Belgium	1 to 5 days	5
Bulgaria	1 to 5 days	2
Croatia	1 to 5 days	6
Cyprus	1 to 5 days	Not available yet
Czech Republic	1 to 5 days	4
Denmark	1 to 5 days	5
Estonia	1 to 5 days	6
Finland	1 to 5 days	6
France	1 to 5 days	5
Germany	1 to 5 days	4
Greece	1 to 5 days	3-4
Hungary	1 to 5 days	2
Ireland	1 to 5 days	6
Italy	1 to 5 days	4
Latvia	1 to 5 days	7
Lithuania	1 to 5 days	6
Luxembourg	1 to 5 days	5
Malta	1 to 5 days	Not available yet
Netherlands	1 to 5 days	5
Poland	1 to 5 days	4
Portugal	1 to 5 days	6
Romania	1 to 5 days	24 to 48 hours
Slovakia	1 to 5 days	2
Slovenia	1 to 5 days	3
Spain	1 to 5 days	6
Sweden	1 to 5 days	6
United Kingdom	1 to 5 days	6

 

Musette cannot be held responsible for the unforeseen delays. For security reasons, you have to sign the delivery form. We do not deliver to mailboxes or postal offices. Please check, at delivery, the conformity of the order: the number of parcels, the integrity of the package, the correspondence between the delivery code with the one from the order form. Please let us know of any inadvertence in writing, both in the courier company documents and at asistenta@musettegroup.ro. If your product arrives deteriorated, we recommend returning it in his initial state without wearing it and without removing the labels. The loss or deterioration of the ordered products is solely your responsibility once you sign the shipment forms.

The buyer is entitled to notify, in writing (on email at asistenta@musettegroup.ro), to waive the purchase without penalty and without giving any reason, within 15 days after receiving the product. 

The direct costs to return products are the responsibility of the buyer. To exercise the right of withdrawal, you must inform us, in writing, by filling in and sending the Return Form to our email address: asistenta@musettegroup.ro. Reimbursement will be completed within 14 days, starting the moment we confirm receiving your Return Package, via email. For the product return process to be valid and completed, please make sure that the returning package meets the following, since they are mandatory: 

1. The product/s must be in the same condition as when delivered;
2. The product/s and package has to include the original Musette tags;
3. The product/s must not be used or damaged;
4. It has to come with the original order and delivery documents and it must also contain the Return form, filled with all the necessary information.

To settle your refund claim, as soon as possible, we recommend returning the products through DPD Courier or other Courier Company that delivers in Romania, not by POST. The purchaser may choose to change the returned product with another of our products, if available on stock. In case you want to replace the returned product with another one available in stock, delivery costs will be borne by you, as a customer. Replacing a product with another that has a higher value, involves payment of the price difference online into our account. The refund of the returned product will be completed within 14 days, into the bank account. If you receive an order other than yours, please, contact us within 72 hours (tel 0766.999.543, Str Drumul Intre Tarlale, 160-174, Apollo Center, Depozit nr 5, Hala B, 032982, sector 3, Bucharest, Musette Exim) ​​to report the situation and we will ensure that the product would be replaced with a new product or a refund. In this case, the delivery costs for product return and replacement, if any, are borne by Musette Exim. For packages that show visible damage at the courier receipt, we recommend to refuse their reception.

Thank you for purchasing this fine MUSETTE product!
Your satisfaction represents an essential responsibility for MUSETTE, so we invest all our resources to offer you the best quality when you purchase one of our products.

All the fabrics used in the process of production are from the best suppliers in Europe and they have been subjected to different processes of testing before being put on sale. The leather used for making the MUSETTE products is natural and the technology and manufacturing steps involved fulfil the best quality standards.

Warranty certificate of the products
This warranty represents the certainty of the quality that S.C. MUSETTE EXIM SRL products offer and it applies to any product purchased from our stores or from http://musette.ro/.

Duration of warranty
The duration of warranty is a limited time which flows from the moment in which the product was purchased until the date on which the producer takes the responsibility of remediation or replacement of the product, at its expense, if the deficiencies are not attributable to the buyer, according to Disp. Art. 17 of OG 21/1992. From the product purchased from our stores, we offer a 30 day warranty, starting with the day of purchasing.

Conditions of warranty
We guarantee that the product purchased from S.C. MUSETTE EXIM SRL is a safe, new (unused), authentic (the product presents elements of identification of legal trademark registered) and free from any defects. In terms of following the instructions of use, the product presents quality parameters and normal performance (which the consumer can reasonably expect), given the nature and purpose for which the product was manufactured, on an average duration of use. The average duration of use is about 6 calendar months, while wearing alternatively at least 3 pairs of shoes. Important: warranty applies only if the buyer provides proof of purchase –it is compulsory to present the fiscal receipt or invoice.

Ensuring the warranty
For any manufacturing defects you may notice during the 30 days warranty, we invite you to bring the product in any of our stores along with the fiscal receipt/invoice and the warranty certificate. You will complete immediately a complaint sheet and in maximum 5 days you will receive an answer regarding your product. In case that your product will be repaired or replaced, for picking it up you will have to present yourself at the store with the complaint sheet.

The warranty will be ensured in no more than 15 calendar days from the date of intimation, in accordance with art. 10, 11 from law 449/2003, so:

• Reparation of the product
• Replacement of the product – if it can’t be repaired.
• Returning the value of the product if neither repairs nor replacement are possible.

Conditions in which the warranty becomes unenforceable or invalid

• Normal obsolescence and physical wear
• Product or component parts of the product discoloration, following prolonged exposure to harsh environmental factors (sun or another strong source of heat, humidity, rain, snow, etc.)
• Product damage as a result of disasters (fire, earthquake, flood, lightning, etc.), accident, fire or theft.
• Defects caused by transport, improper handling and storage conditions (temperature, excessive humidity, thermal shock - type of hot / cold variations – dipping, etc.)
• Defects caused by inappropriate use, abusive, incorrect, modified of the product and / or unsuitable conditions, other than those for which it has been tested and designed - overfilling handbags leads to their damage.
• Intervention, repair or any changes made by unauthorized persons, including dyeing the product.
• Product damage caused, voluntarily or involuntarily, by mechanical shocks (breaking, hanging, hitting, scratching, etc.), by pets, rodents and other pests.
• Faulty maintenance (cleaning using inappropriate methods or products).

Not considered defects, therefore, not covered by the warranty:

• Particularities of natural leather: ribs, small differences in colour, characteristic signs and irregularities - this just shows the authenticity and quality of the leather with which MUSETTE products are manufactured.
• The skins are treated with vegetable tannins, which can easily migrate and colour the surface with which it comes in contact. This happens after the first wears, until the product acquires a unique patina and it is not considered a defect; we recommend you read the instructions of use from the “Materials guide”.
• Minor irregularities and imperfections of handmade products or parts of products.
• Skins that have been waxed and polished by hand: in this case the skin continues to "wear out" naturally - coloured abrasions on the surface of leather is an intended effect, which occurs only after wearing and this just brings individuality to the products.

General recommendations on care of footwear

• It is strictly forbidden to wash the shoes in the washing machine!
• MUSETTE is not liable for defects due to incorrect use or maintenance of the product, nor the discomfort derived from wearing the wrong size of shoes.
• After each wear, shoes are cleaned and put on the right size and format shoetrees. To create a sanitary wearing and high usability, we recommend wearing alternatively 3 pairs of shoes in a period of 6 months
• Washing the footwear with water is prohibited. Do not use bleach, detergents and any products based on solvents, stretching, cleaning, waterproofing, alcohol, benzene, etc.
• Wet shoes must dry slowly at room temperature, away from direct heat sources. Do not use the drying fan, heater, fire, hair dryer or other heat sources. Excessive use in damp conditions will cause the leather irreversible deformation.
• The faces of the footwear must be spared from direct hits.
• Avoid excessive heat which can lead to reactivation of adhesives and peeling of the soles.
• Outsole and faces must be protected from contact with solvents, tar, soft bitumen or other corrosive materials or defrosting substances. Also, avoid hanging or stepping on sharp metal objects, scrap glass, insecticides, oil and gasoline, thinners etc., thus leading to the destruction of natural leather insole.
• Leather soles don’t have anti-skid qualities, so there is danger of slipping, especially in the wet season.
• Please use a shoehorn to avoid damage to the shoe heel.
• Because the skin with which the shoes are lined has not been excessively chemically treated for fixing the pigment (in order to protect your skin), colour migration is a risk. We recommend wearing assorted or dark stockings. 
• For interior maintenance, clean it with a soft, damp cloth, and avoid products containing acetone, acids, alcohol or any other substances that have not been tested and recommended by MUSETTE for this type of leather.
• Leather dressed heels are more susceptible to wear and can degrade after driving, stepping in drain grates, in broken glass or soft bitumen on sidewalk in hot weather.

General recommendations on purses, belts and wallets care

• Avoid overloading bags. MUSETTE bags and purses are designed as fashion accessories and, except those models appropriately marked, cannot be used as travel luggage. Maximum weight is 1.5 kg for a small bag, and 10 kg for a travel bag.
• Keep away from objects that can cause scrapes, burns, perforation or any physical action likely to damage it.
• After each use, the bag/belt/wallet must be cleaned on the surface with a soft, damp cloth, dried at the room temperature and must be stored in an airy place, away from humidity. Storage in individual bags and away from light will limit the oxidation of materials (leather and metal accessories).
• Avoid storing near heat sources and exposure to sunlight or pressure. This can cause the discolouration of the product.
• It’s recommended cleaning the metallic surfaces of the accessories with a dry cloth, in order to prevent oxidation.
• The alloy constituting the metal attachments may contain traces of allergenic metals (nickel, chromium, cobalt).
• If not used for a while, bags will be kept in original bags, away from sunlight, dust or heat. Do not store the bags in cramped spaces with other objects above them; a heavyweight who will press for a long time on the leather surface of purses will make them wear out, even if the products are stored and not worn.
• Do not use on leather products, or near them: spray, acetone, acid, oil, benzene, insecticides, etc.

General recommendations on products for children
Please note that wear and tear or accidental damage of the product is not covered by this warranty certificate. Issues related to the chosen size, are not considered to be manufacturing defects and are not covered by warranty. No damage caused by exposure to bad weather (water, mud) is covered, nor use of the shoes for other purposes than that for which they were designed. Warranty does not cover the use of the shoes in playgrounds with sand or gravel, slides or any other place where the activity can destroy the product.

For any problems relating to MUSETTE products or services, please contact our "Customer care" department, from Monday to Friday, by email: customerservice@musettegroup.ro , or at the phone number: 0728000667.