Musette
Info Section
Terms and Conditions
The website www.musette.ro / www.musette.eu is managed by MUSETTE EXIM SRL, registered at the Office of Commerce under the number J40/8273/1992, VAT No.: RO2443, located in Bucharest, 2 Alexandru Donici Str., sector 2, Bucharest, Romania, share capital: 400.000 lei, telephone – 021 330 64 24, fax – 021 331 78 38, mobile – 0372 711 911.
This document lays down the terms and conditions in which you can use the website www.musette.ro. Furthermore, accessing the website will be governed by the authority of the terms and conditions hereby stipulated.
Using the website as a guest, registering as a user and purchasing the products offered on this website implicitly imply tacitly acceptance and without reserve of these terms and conditions with all the consequences deriving from them. Proper use of this website means: visualizing the products and additional information about these and about the store as well as creating an account with the purpose of purchasing the desired products. Any other usage of the website is strictly forbidden.
MUSETTE EXIM SRL can alter in any moment the content of the website www.musette.ro – alteration concerning structure and accessibility; can stop providing information on the website, without prior agreement and without prior notifications to its users or third parties.
The current document is complemented by the OUG nr. 130/2000, Law no.296/2004, Law no.677/2001.
All materials on this website, and the site itself, are protected by copyrights, trademarks and/or other intellectual property rights. These materials are owned by Musette Exim SRL or its subsidiaries, or used with permission of their owners only for non-commercial purposes. Such materials include, but are not limited to, the photographs, images, illustrations, text, video clips, audio clips, designs, logos, trademarks and other materials contained in this site, as well as the software used in the design and development of this Site. All rights are reserved, worldwide.
The name and mark Musette, logo and all other Musette-related marks depicted in this site, whether registered or unregistered, are trademarks or service marks of Musette Exim in Romania and in other countries.
The materials contained in this site are displayed for informational and promotional purposes only. This site is solely for private, personal, and non-commercial use. You may download or copy materials in this site solely for your personal non-commercial use. You may not reproduce (except for your personal non-commercial use), publish, transmit, distribute, display, remove, delete, add to, otherwise modify, create derivative works from, sell or participate in any sale of, this site, any of the materials in this site, or any related software. Any other use of materials on this site, including reproduction for purposes other than your personal non-commercial use, modification, distribution or republication, without the prior express written permission of Musette Exim SRL, is strictly prohibited.
Loyalty Program
Loyality program
Membership is certified by MUSETTE loyalty card; it is not a credit card, but a card identifying loyal customers based on which holders receive a set of benefits to purchasing products MUSETTE store network.
Get a MUSETTE loyalty card with 10% discount for any purchase! MUSETTE rewards customer loyalty! A MUSETTE loyalty card holder has a discount of 10% for any purchase, an additional 10% HAPPY BIRTHDAY DISCOUNT! MUSETTE has prepared a gift for your birthday! You have a 7 days interval, starting with your birthday, when you can benefit of an additional 10% discount, to any 2 products (shoes and handbags), in any of our stores. Invitations to events organized by MUSETTE! Loyal customers are invited to promotional sales - closed circuit, where they can benefit from preferential rates, fashion shows and other special MUSETTE events.
MUSETTE club can get your loyalty MUSETTE card
Anyone who purchases our products for a minimum of 400 EUR - proof being made on the voucher. Cash receipts are available at any of our point of sale, whether they are granted discounts, product promotions or campaign discounts. Participant registration form completely and legibly filled with real data. MUSETTE entry form is completed in any MUSETTE point of sale with the voucher proving acquisition. A form containing unsigned or incomplete data is not valid, which entails inability to benefit from the advantages offered by this program. MUSETTE Loyalty Card will be sent to its owner, to a Musette store of his/hers choosing. The card becomes active, after receipt and can be used immediately. The cardholder will have the obligation to notify without delay any change of personal information and also will report the loss, theft or damage of the loyalty card.
Personal data
Definitions:
Personal data – any information regarding a person identified or identifiable; an identifiable person is that person who can be identified, directly or indirectly, particularly by referring to an identification number or to one or more specific characteristics: physic, physiologic, psychological, economic, cultural or social.
Processing personal data – any operation or set of operations which is performed with the personal data, by automate or manual means, like: gathering data, registering data, organizing data, data storage, adaptation or modification., extracting, consulting, utilizing, revealing to third parties by sending, dissemination or any other mean, joining or combining, blocking, deleting or destroying.
According to the demands of law 677/2001 referring to person’s protection in regard to processing personal data and to the free circulation of these data, modified and revised. Musette Exim SRL located in Bucharest, 2 Alexandru Donici Str., sector 2, Bucharest, Romania, share capital: 400.000 lei, telephone – 021 330 64 24, fax – 021 331 78 38, mobile – 0372 711 911 has the obligation to manage in safe conditions and only for the specified purposes, the personal data which you, a member of your family or another person will supply to us. The data is collected in order to be able to deliver the products available from the website www.musette.ro as well as for marketing purposes.
It is mandatory that you supply your personal data as it is necessary for invoicing and delivery of your products. Your denial leads to the impossibility for us to deliver your ordered goods.
The registered information is destined to be used by the operator and it will not be communicated to a third party without you previously agree to this.
We won’t send you any information, brochures or any other form of publicity without your consent.
According to the law no. 677/2001, you are granted access to your data; you have the right to modify your data; you have the right not to be subject to individual decisions and the right to address the justice system. At the same time, you have the right to deny the processing of your personal data and to ask for your data to be deleted. In order for you to exercise these rights, you should make a written application, dated and signed to the address: Drumul Intre Tarlale Str, 160-174, Apollo Center, Depozit nr 5, Hala B, 032982, sector 3, Bucharest, by fax at 0730 015 484 / 0372 711 911 or by email at asistenta@musettegroup.ro.
Furthermore, you right to address the justice system. Your data will not be transferred abroad.
If some of your data are incorrect please notify us as soon as possible.
Privacy Policy
By privacy policy we understand the conditions in which SC Musette Exim SRL uses your personal data. The data we ask from you is the data which helps us to identify you when you use the website. We assure you that this data will be used only according to this privacy statement and for the exclusive purpose for which it was collected.
SC Musette Exim SRL, as owner of www.musette.ro, respects the private nature and security of processing the personal data of each person who visits this website for the placement of orders online.
According to RGPD, you have the right to information, access, rectification or deletion, restriction, portability, withdrawal of consent any time and the right not to be subjected to a decision based exclusively on automatic processing, including the creation of profiles.
You have the right to request at any time the deletion of personal data from our database by the following channels: by email to: asistenta@musettegroup.ro, or by post to the address: 36-38 Verisori St.
COLLECTED DATA
- Last name and first name
- date of birth
- IP address
- contact information including email address;
- demographic information such as: postal code, address, preferences and interests;
- other information relevant for market research or special offers
THE PURPOSE OF DATA COLLECTION IS:
- information of users regarding the situation of account on www.musette.ro;
- information of users/customers regarding the evolution and status of orders;
- evaluation of products and services offered;
- for advertising, marketing and publicity, statistics.
WAYS OF DATA COLLECTION:
- Newsletter Subscription Form
According to the General Regulation for Data Protection 2016/679(“RGPD”), we inform you that the personal data requested in this form (name, email address) by Musette Exim SRL, with its office in Bucharest, 2 Alexandru Donici Str., sector 2, Bucharest, J40/8273/92, fiscal code RO 2443, is used with good faith for the purpose of regularly sending you information about promotions, products and events (4-5 campaigns/month).
This personal data will be stored until you express the desire to unsubscribe, then it will be destroyed. It can be sent to our partners (Mail Chimp, HitMail, and others who are in compliance with the GDPR norms), only for the fulfillment of the purpose stated above.
SC MUSETTE EXIM SRL commits to keep strictly confidential the data written in this form and not to transfer it for other purposes.
According to RGPD, you have the right to information, access, rectification or deletion, restriction, portability, withdrawal of consent any time and the right not to be subjected to a decision based exclusively on automatic processing, including creation of profiles.
You have the right to request at any time the unsubscribing and implicitly the deletion of your email address from our database by the following channels: by selecting the button ”Unsubscribe” which is found in the footer of any newsletter sent by SC MUSETTE EXIM or by email at: asistenta@musettegroup.ro.
- Account Creation Form
According to the General Regulation for Data Protection 2016/679(“RGPD”), we inform you that the personal data requested in this form (name, telephone, e-mail address) by Musette Exim SRL, with its office in Bucharest, 2 Alexandru Donici Str., sector 2, Bucharest., J40/8273/92, fiscal code RO 2443, is not used for marketing and/or statistic purposes. The data is collected for the facilitation of the order placement process, their follow-up and to keep a history of your purchasing activity on this website.
This information will be stored until you request the deletion of the account. SC MUSETTE EXIM SRL commits to keep the data written in this form strictly confidential, not to alienate it and to use it exclusively for the purpose for which it was collected.
According to RGPD, you have the right to information, access, rectification or deletion, restriction, portability, withdrawal of consent any time and the right not to be subject to a decision based exclusively on automated processing, including the creation of profiles.
In order to exercise these rights, you can contact our Data Protection Officer by calling 0766999543 and by e-mail at asistenta@musettegroup.ro. You also have right to make a complaint to a supervisory authority if you consider that your rights are violated.
- Order placement Form
According to the General Regulation for Data Protection 2016/679(“RGPD”), we inform you that the personal data requested in this form (name, telephone, e-mail address, postal address) by Musette Exim SRL, with its office in Bucharest, 2 Alexandru Donici Str., sector 2, Bucharest, J40/8273/92, fiscal code RO 2443, is used with good faith for the purpose of fulfilling the contractual obligations deriving from the remote commercial contract in force at the moment of the order confirmation.
- the email address will be used for the purpose of order confirmation, sending of invoice and tracking information of the parcel/parcels which will contain the ordered products; to this email address we will send possible notices or requests aiming exclusively at the fulfillment of contractual obligations related to the processing and dispatch of order;
- last name, first name, telephone number and address will be used for the purpose of creating transport documents and will be used by the partner courier companies DPD, Nemo, Fan Courier, Urgent-Cargus in the name of SC MUSETTE EXIM SRL exclusively for the purpose of fulfilling the contract: notice by SMS regarding the delivery and actual delivery of the parcel.
This information is stored for a period of 10 years, then it will be destroyed. It can be transferred to our partners only for the fulfillment of the purpose stated above.
According to RGPD, you have the right to information, access, rectification or deletion, restriction, portability, withdrawal of consent at any time and the right not to be subject to a decision based exclusively on automated processing, including the creation of profiles.
In order to exercise these rights, you can contact our Data Protection Officer by calling 0766999543 and by e-mail at asistenta@musettegroup.ro. You also have right to make a complaint to a supervisory authority if you consider that your rights are violated.
DESTINATION OF DATA
The information recorded is designed for the use by the operator SC Musette Exim SRL and is communicated only to the following recipients:
- contractual partners of the operator and other companies from the same group as the operator:
- SC AEVENTURA EVENTS SRL for technical support and maintenance of the website www.musette.ro
- S.C. Class IT Outsourcing S.R.L., for anonymity of data and registration of logs
- Raiffeisen Bank S.A., in view of processing payments with card for the online orders placed on the website www.musette.ro
- SC HIT MAIL SRL, MailChimp.com for sending newsletters and SMS campaigns
- Star Storage S.A., for hosting and backup services designed for the hosting of the website www.musette.ro
- public authorities only if they request it for the carrying out of an administrative or judicial action;
- merchandise delivery agents, if an order of products was placed, the agents are in compliance with GDPR norms
WHAT WE DO WITH THE COLLECTED INFORMATION
We need this information to understand your needs and so we can delivery you better products and services. Among other things, we collect this information for:
- keeping an internal record of the database;
- improvement of our products and services;
- fulfillment of contractual obligations derived from the remote contracts by confirmation of orders placed on the website www.musette.ro
- we can use this data to regularly send emails related to new available products, special offers or other information that we consider may be of interest for you;
- We may contact you by email, telephone, fax or post. We may use the collected information to customize our website according to your needs.
GENERAL INFORMATION COLLECTED BY SC MUSETTE EXIM SRL
Upon registration on the website www.musette.ro by creating an account, by accessing different services and products of SC Musette Exim SRL, by visiting certain pages on the website www.musette.ro, or by activation of promotional or advertising materials, SC Musette Exim SRL will process personal information that can identify a certain person.
In some areas of the website, SC Musette Exim SRL will ask you to provide personal information, including your name, address, email address, telephone number, contact information, information for the invoicing of products SC Musette Exim SRL and other information which can identify you.
YOUR ACCOUNTS ON WWW.MUSETTE.RO
Upon creating an account, you are required to provide your last name, first name, address and email address. If you opt for an online order, you will be asked the invoicing data for natural or legal persons. The creation of your account on our website and separate subscription to our services, by express consent given by checking the option, facilitates access to your personal data.
QUESTIONS OR CONTACT ON WEBSITE
When sending a question on the website, you have to give your email address, your name and telephone number. The same goes for the use of the contact form on website. They will not be displayed on website.
COLLECTION AND USE OF PERSONAL DATA BY SC MUSETTE EXIM SRL
The information collected from the website SC Musette EXIM SRL, whether it is personal data, demographic, collective or technical data, it will be used for the purpose to administer the registration of accounts, solving of questions, improvement of our website and granting assistance to users in order to increase the quality of the products and services offered.
The use of personal data by SC MUSETTE EXIM SRL is in compliance with the legal regulations in force in connection with the protection of persons regarding the processing of personal data and free movement of this data.
DISCLOSURE AND TRANSMISSION OF PERSONAL INFORMATION
SC MUSETTE EXIM SRL will not send your personal data (by sale or rental) to third parties other than those mentioned above.
YOUR RIGHT TO CHANGE AND DELETE YOUR PERSONAL DATA HELD BY THE OPERATOR
According to RGPD, you have the right to information, access, rectification or deletion, restriction, portability, withdrawal of consent at any time and the right not to be subjected to a decision based exclusively on automated processing, including the creation of profiles.
In order to exercise these rights, you can contact our Data Protection Officer by calling 0766999543 and at asistenta@musettegroup.ro. You also have the right to make a complaint to a supervisory authority if you consider that your rights are violated.
CONTROL OF PERSONAL INFORMATION
You can choose to restrict the collection or use of your personal data by using the following methods:
• whenever you are asked to fill in a form on a website, look for the box you can check, through which you can express your option that your personal data is not to be used by anyone for the purpose of direct marketing.
• If you agreed in the past that your personal data could be used for direct marketing activities, you can change your option at any time by contacting us to: asistenta@musettegroup.ro
We will not sell, distribute or rent your information to third parties unless we have your permission or unless the law requires it.
If you believe that any of the information held about you is incorrect or incomplete, please send us an email in the shortest time possible to the address above. We will immediately correct any incorrect information.
HOW LONG DO WE PROCESS YOUR PERSONAL DATA
Your personal data is processed during our entire contractual relationship and after its end, at least for the period imposed by the legal provisions applicable in the field, including, without limitation, to the archiving provisions.
DATA SECURITY
We commit to ensure the security and anonymity of your information. In order to prevent the unauthorized access or the stealing of data, we have implemented physical, electronic and managerial procedures to protect and assure the information collected online.
For the confidentiality and security of data, the account on SC MUSETTE EXIM SRL is protected by a password and a username. Also, the databases are stored on a secured server, protected from fraud attempts and are accessed by password. Not all employees of the company have access to databases, and those who have access have previously signed an agreement for the observance of the legal provisions in the field.
COOKIES
In order to offer a fluid surfing on the websites SC Musette EXIM SRL, we use a facility of the Internet browser called `cookie`.
A cookie is a file of small sizes which needs your permission to be saved on your hard disk. As soon as you accept, the file is locally stored and helps analyse the web traffic or memorize the preferences of a website visited often. Cookies help the web applications to offer personalized answers. The web application can change its parameters to correspond to your needs by adding and memorizing information related to your preferences.
Overall, cookies help us make a better website available to you, because they give us the opportunity to monitor what you consider useful or useless in a webpage. A cookie does not offer us access to your computer or to your information, but only to the information you choose to share with us. You can choose to accept or refuse cookies. Most browsers accept cookies automatically, but usually you can change the settings of your browser so that it refuses them. The refusal to store cookies can prevent you to experiment all the characteristics of a webpage.
STRICTLY NECESSARY COOKIES
They are essential to navigate this website and to access the secured sections. In their absence, certain options that you try to access will not be available (e.g. forms for contests).
COOKIES FOR PERFORMANCE OF WEBSITE
These cookie modules allow us to count the visits and traffic sources in order to be able to measure and improve the performance of our website. They help us know what pages are the least popular and see how the visitors move inside the website.
All the information these cookies collect is aggregate and therefore, anonymous. If you do not accept these cookies, we will not know when you visited our website and will not be able to monitor its performance.
COOKIES RELATED TO FUNCTIONALITY
These modules allow the website to memorize your options (such as username, language or geographic location) and to offer you supplementary customized options, based on this information. Also, these cookies can be used to memorize font changes, the size of text or other ways in which you want to personalize the pages of the website. Moreover, they can be used to offer you the requested services, such as watching a video material or the comment on a blog. The collected information can be anonymized and these cookies do not follow the way in which you surf other websites.
The table below illustrates the cookies we save locally and their content.
COOKIE name | COOKIE Description |
---|---|
CART | The association with your shopping cart. |
CATEGORY_INFO | Stores the category info on the page, that allows to display pages more quickly. |
COMPARE | The items that you have in the Compare Products list. |
CURRENCY | Your preferred currency |
CUSTOMER | An encrypted version of your customer id with the store. |
CUSTOMER_AUTH | An indicator if you are currently logged into the store. |
CUSTOMER_INFO | An encrypted version of the customer group you belong to. |
CUSTOMER_SEGMENT_IDS | Stores the Customer Segment ID |
EXTERNAL_NO_CACHE | A flag, which indicates whether caching is disabled or not. |
FRONTEND | You sesssion ID on the server. |
GUEST-VIEW | Allows guests to edit their orders. |
LAST_CATEGORY | The last category you visited. |
LAST_PRODUCT | The most recent product you have viewed. |
NEWMESSAGE | Indicates whether a new message has been received. |
NO_CACHE | Indicates whether it is allowed to use cache. |
PERSISTENT_SHOPPING_CART | A link to information about your cart and viewing history if you have asked the site. |
POLL | The ID of any polls you have recently voted in. |
POLLN | Information on what polls you have voted on. |
RECENTLYCOMPARED | The items that you have recently compared. |
STF | Information on products you have emailed to friends. |
STORE | The store view or language you have selected. |
USER_ALLOWED_SAVE_COOKIE | Indicates whether a customer allowed to use cookies. |
VIEWED_PRODUCT_IDS | The products that you have recently viewed. |
WISHLIST | An encrypted list of products added to your Wishlist. |
WISHLIST_CNT | The number of items in your Wishlist. |
ACTIVATION OF COOKIE MODULES ON PC
If you want to allow the use of cookie modules on our website, follow the steps below:
Google Chrome
- Click Tools in the upper bar of the browser and select Options;
- Click the tab Under the Hood , go to the section Privacy and select the button Content settings;
- Check the option Allow local data to be set.
Microsoft Internet Explorer 6.0, 7.0, 8.0, 9.0
- Click Tools in the upper bar of the browser and select Internet options, then click the tab Privacy;
- Check that Privacy level is set on Medium or lower, which will allow the browser to use and store cookies;
- The settings above Medium will deactivate the cookies modules.
Mozilla Firefox
- Click Tools in the upper bar of the browser and select Options;
- Select the symbol Privacy;
- Click Cookies, then check allow sites to set cookies.
Safari
- Click the symbol Cog in the upper bar of the browser and select Preferences;
- Click Security, check Block third-party and advertising cookies;
- Click Save.
ACTIVARTION OF COOKIE MODULES ON MAC
If you want to allow the use of cookie modules on our website, follow the steps below:
Microsoft Internet Explorer 5.0 for OSX
- Click Explorer in the upper bar of the browser and select Preferences;
- Scroll down until you identify Cookies in the section Receiving Files;
- Select the option Never Ask;
Safari for OSX
- Click Safari in the upper bar of the browser and select Preferences;
- Click Security then Accept cookies;
- Select Only from site you navigate to.
Mozilla and Netscape for OSX
- Click Mozilla or Netscape in the upper bar of the browser and select Preference;
- Scroll down to the option cookies in the section Privacy & Security;
- Select Enable cookies for the originating web site only.
Opera
- Click Menu in the upper bar of the browser and select Settings;
- Select Preferences, then the tab Advanced;
- Select the option Accept cookies.
This website uses Google Analytics, a service of analysis for the use of webpages offered by Google, Inc. („Google”). The service uses „cookies” – text files created on your computer, which allow the analysis of the way in which the users use the website. The information generated by these files refers to the way in which you use the website (including your IP address) and is transmitted to Google, which stores it on servers within the EU. Google will use this information to evaluate the way in which you use the website, to make reports regarding the activity on the website (designed for its operators) and to offer other services related to the activity on the website and the use of Internet.
Also, Google can transfer this information to third parties if the law requires it or if the third parties process the information in the name of Google. Google will not associate your IP address with any other information it holds. You can block the use of „cookies” files by selecting certain settings for your browser. If you choose this version, it is likely that you cannot use all the functions of this website. By using this website, you automatically give your consent that Google processes your data in the way and purposes mentioned above. You can prevent Google from detecting a cookie file with the activity generated by you on this website (including the IP address) and processing this information by downloading and installing the following plug-in: http://tools.google.com/dlpage/gaoptout?hl=en
On our webpages we use tracking modules and modules for the performance of traffic from the social media. This is about the pixel analysis tool Facebook offered by Facebook Inc. (1601S. California Ave., Palo Alto, CA 94304 USA). The information collected by this tool helps us better understand the actions you carry out on our website in order to optimize our interactions with you. It monitors the conversions from social media and helps create audiences for possible advertisements which SC MUSETTE EXIM SRL may display in the social media.
The purpose and volume of data registration and the further processing and use of data by Facebook and your rights in this respect and the installation possibilities for the purpose of protection of your privacy can be found in the indications about data protection on Facebook: http://www.facebook.com/policy.php ; http://www.facebook.com/policy.php
If you do not want Facebook to allot to your Facebook account the cumulated data about our web navigation, you have to exit Facebook before visiting our webpage. You can fully prevent the uploading of Facebook Plugins with Add-Ons for your Browser, for example, with ”Facebook Blocker“ (http://webgraph.com/resources/facebookblocker/ ).
FEEDBACK
SC MUSETTE EXIM SRL gives the users of this website the opportunity to send comments, questions and suggestions. Any information that is sent to the email addresses asistenta@musettegroup.ro or customerservice@musettegroup.ro will be used by taking into account the confidentiality right and the right to image of persons.
Complaints
Complaints – notifications
The buyer can claim or notify any deficiencies, complaints , summons etc. in writing by mail at Drumul Intre Tarlale Str, 160-174, Apollo Center, Depozit nr 5, Hala B, 032982, sector 3, Bucharest, by fax at 0729 896 628 / 0372 711 911 or by email at asistenta@musettegroup.ro.
Contact us
Head Office:
Drumul Intre Tarlale Str , 160-174, Apollo Center, Depozit nr 5, Hala B, 032982, sector 3, Bucharest, Romania
Work Program:
Monday - Friday 10:00 - 18:00
Customer Service:
customerservice@musettegroup.ro | T: 0730 015 484
Contact Online Shop:
asistenta@musettegroup.ro | T: 0372.711.911 | 0729.896.628